Refund & Return Policy

Seven-day window

If a piece is not right, write to us within 7 days of delivery. It must be unworn, unwashed, with the certificate and tags intact, in its original box.

How to start a return

Raise the request on the returns page with your order number, or WhatsApp us. We arrange a reverse pickup at no cost within India.

Refunds

• Refunds are issued to the original payment method within 5–7 working days of the piece reaching us
• Cash-on-delivery orders are refunded by bank transfer to an account in the buyer's name
• Shipping is complimentary and nothing is deducted on a domestic return

Exchanges

Because each saree is a single commission, exchanges depend on availability. We will hold a credit note for twelve months if the piece you want is still on the loom.

What we cannot take back

• Stitched blouses and any piece altered on your instruction
• Pieces showing wear, perfume, stains or fold marks from use
• International orders, unless the piece arrived damaged

Damaged in transit

Send photographs to care@shivarnika.com within 48 hours of delivery and we will replace or refund in full.